Payment System Upgrade & Service Notice
We’re Upgrading Our Payment Experience
Over the next several days, we’re upgrading our online payment experience by moving to a new payment platform powered by Paymentus.
- This upgrade will provide a more modern, secure, and flexible way to manage payments while improving the overall billing experience.
- During the transition, some payment features may be temporarily unavailable or have limited functionality.
- One-Time Payments will remain available throughout the migration.
How to Make a One-Time Payment
- Navigate to One-Time Payment.
- Enter in your ‘Account Number’ and ‘Invoice Zip Code'.
- You can find your account number and invoice zip code by logging into your online account, or looking at your bill.
- Complete the payment steps.
Your Bill Notifications Have a New Look
As part of our upcoming payment system upgrade, you may notice a redesigned bill or invoice notifications. While the payment experience will transition over the coming days, these updated notifications are a sneak preview of what’s ahead.
What to Expect
During the migration, you may experience:
- Temporary interruptions when accessing payment-related services
- Brief periods where account management features are unavailable
- Updated payment pages as the new experience becomes available
- New confirmation and payment emails
If you need to make an immediate payment, please continue using our One-Time Payment option.
What Do I Need to Do?
- Most customers don’t need to do anything.
- Your account remains the same.
- Continue using your existing login.
- Use One-Time Payment if you need to make a payment during the migration.
What Will Be Unavailable?
- Link an existing account to your online profile.
- Update your profile or account information.
- Add, remove or edit saved payment methods.
- Enroll in or make changes to Autopay.
- Access certain payment management features.
Welcome to Our New Payment Experience
We’ve upgrade our payment platform to offer additional payment options, improve security and provide a simpler payment experience.
What’s Changing?
Our online payment system is now powered by Paymentus, a leading electronic bill payment provider.
Customers Will Notice:
- A refreshed payment experience
- Updated payment confirmation and notification emails
- New payment screens
- Improved payment processing
- Enhanced security
What's Staying the Same?
- Your account number
- Your billing schedule
- Your payment history
- Your billing statements
- Existing account access
- One-Time Payment availability
New Payment Experience
Updated Payment Pages
We’ve redesigned the payment process to make it easier to complete payments and manage payment methods.
Our new experience provides:
- Cleaner layout
- Simplified payment flow
- Easier navigation
