Payment System Modernization & Service Notice
We’re Updating Our Payment Experience
We are modernizing our online payment experience to deliver a more streamlined, secure, and flexible way to manage payments.
- This change will provide a more modern, secure, and flexible way to manage payments while improving the overall billing experience.
- During the transition, some online payment and account management features will be temporarily unavailable or have limited functionality.
- One-Time Payments will remain available throughout the transition.
- There are no additional fees associated with this updated payment experience.
How to Make a One-Time Payment
If you need to make an immediate payment, One-Time Payments will remain available throughout the migration.
- Navigate to One-Time Payment.
- Enter in your ‘Account Number’ and ‘Invoice Zip Code'.
- You can find your account number and invoice zip code by logging into your online account, or looking at your bill.
- Complete the payment steps.
What to Expect
During the migration, you may experience:
- Temporary interruptions when accessing payment-related services
- Brief periods where account management features are unavailable
- Updated payment pages as the new experience becomes available
- New payment confirmation and notification emails
What Do I Need to Do?
- Most customers don’t need to do anything.
- Your account remains the same.
- Continue using your existing login.
- Use One-Time Payment if you need to make a payment during the migration.
What Will Be Unavailable?
- Link an existing account to your online profile.
- Update your profile or account information.
- Add, remove or edit saved payment methods.
- Enroll in or make changes to Autopay.
- Access certain payment management features.
We appreciate your patience while we complete this upgrade. These improvements are designed to provide a faster, more secure, and more flexible payment experience.
Welcome to Our New Payment Experience
We’ve upgraded our payment platform to provide additional payment options, improved security, and a simpler payment experience.
What’s Changing?
Our payment experience has been redesigned to make paying your bill easier and more convenient.
You'll See These Updates:
- A refreshed payment experience
- Updated payment confirmation and notification emails
- New payment screens
- Improved payment processing
- Enhanced security
What's Staying the Same?
- Your account number
- Your billing schedule
- Your payment history
- Your billing statements
- Existing account access
- One-Time Payment availability
New Payment Experience
Updated Payment Pages
We’ve redesigned the payment process to make it easier to complete payments and manage payment methods.
Our new experience provides:
- Cleaner layout
- Simplified payment flow
- Easier navigation
- Improved accessibility
- More intuitive payment management
Your Bill Notifications Have a New Look
As part of our payment system modernization, you may notice redesigned bill and invoice notifications. While the payment experience will transition over the coming days, these updated notifications provide a preview of the enhanced experience.
Your Payment and Account Management Features Have a New Look:
