Welcome to Republic Services of Rowlett, TX
At Republic Services, we are committed to providing reliable and responsible recycling and waste disposal solutions day in and day out. We work to ensure safe and dependable solutions for your home, business, and community.
Bulk Schedule Change
Effective June 30th, your bulk schedule will change to weekly bulk services collected on your solid waste day. You will be allowed up to 2 cubic yards weekly. This must be set out front.
Be on the lookout for a mailing from Republic Services in mid-June for additional details.
Rowlett, TX customer service
Customer service hours:
Monday – Friday: 7am – 6pm
Office:
4200 E.14TH Street – Plano. TX. 75074
Monday – Friday: 8am – 5pm
Start/stop service, billing, or mailing address changes:
972-412-6105
utilities@rowlett.com
Mailing address for payments:
PO Box 660054
Dallas TX 75266-0054
Holiday schedule
We observe the following holidays. If your service day falls on or after one of these holidays, it will be delayed by one day. For all other holidays, your service day will remain the same:
- New Year's Day
- Martin Luther King, Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Republic Services Transition
The City of Rowlett is transitioning to Republic Services as of October 1, 2024. Click the link below to be transferred to the City of Rowlett's transition page.
New Solid Waste Provider Video
Cart Placement Video
Brush and Bulk Waste Video
- Brush and bulk will allow up to 2 cubic yards per week (for reference, a washer and dryer is approximately 2 cubic yards).
- There is a per-yard charge for the additional services of $12.00 per cubic yard.
- Services will be on your solid waste and recycling collection day.
- All brush and bulk must be neatly stacked and set out front — no alley pickups.
- Brush must be out by 7 a.m. on your regular scheduled solid waste pickup day.
- Special brush and bulk pick up can be arranged by calling customer support at 972.422.2341.
- You may also request pickup via email: If requesting a pickup via email: rolwettbulkquotes@republicservices.com. We will need your name, address and phone number. You may also attach a photo of all four sides of your brush pile.
Week 1 Far East Boundary Guidelines Off of
Lakeview Parkway East of the Lake
North of Lakeview Pkwy to Amesbury Ln.
West of Westover Dr. to Bickers Dr. to Handen Dr. to Danridge Rd.
Danridge Rd. north to Maplewood Dr.
Chiesa Rd. north of Lakeview Pkwy to Timber Ridge
In a hurry to contact customer support?
The quickest and easiest way is through your online account using the Republic Services Mobile App.
Note: Industrial customers can use the Republic Services bill pay systems while residential and commercial systems will be billed through the city of Rowlett.
After you receive your first invoice from Republic Services, please set up an online account for online bill pay, service alerts, enroll in auto-payment, and more.
Access your account anytime to:
- Contact customer support
- Pay your bill
- Report a broken cart/request repair
- See your pickup schedule
- Notify us of a missed pickup
- Schedule an additional pickup
- Sign up for service alerts
- Request new/additional services
Additional resources
Recycling Simplified videos
Check out these 15-second videos for quick tips on recycling basics.
Take a virtual field trip
Take your students on a virtual field trip of how a recycling center and a modern landfill works. These videos are designed to inform specific lessons in 3rd-5th grade, 6th-8th grade, and 9th-12th grade, but can also be used outside of those lessons to take your students on a journey through the process!
Recycling center video tour
3rd - 5th grade video is featured below
Kid's corner
Trash day maze
Help the truck driver navigate his route to pick up the neighborhood’s trash and recycling. Download
Electronics word search
Our electronics are tangled. Can you help find which electronics are recyclable? Download
Outdoors bingo
Take a walk around your neighborhood with this Bingo sheet. Find four in a row! Download
FAQs
Frequently asked questions about organics, recycling, and waste services in Rowlett, TX.
Collection Guidelines & Reporting an Issue
- Residents may set out their carts 4 pm the day before collection and not pick up until 12 pm on the day after collection.
- Place the cart at least three feet from your recycling cart or any other object that may impede the mechanical arm of the truck. (It is preferable to place the trash cart on one side of your driveway and the recycling cart on the opposite side.)
- Put trash in sealed plastic bags before placing it in the cart.
- Bags placed outside the cart will not be collected.
- Do not place hot ashes in the trash cart. Once ashes are cool, place them in a sealed bag. Place the sealed bag in the trash cart for disposal.
Please call customer service at 972-422-2341 or use the online
Reasons waste may not be collected:
• Cart too far from the curb
• Cart facing the wrong direction
• Overfilled or overweight cart
• Insufficient space to service cart/car blocking the cart
• Unacceptable material in cart
Please call customer service at 972-422-2341 or use the online
- New Years Day
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Christmas Day
Recycling Questions
Please make sure your recyclables are Empty. Clean. Dry.™ before placing them in your recycling container.
Accepted items:
- Aluminum cans, trays, and foils (trays and foils must be clean) - examples: soda cans, beer cans, pie trays, aluminum foil
- Steel cans, tins, and aerosols (all must be empty) - examples: spray paint, hairspray, air freshener, deodorant spray, vegetable cans, soup cans, etc.
- Plastics - The following details will help determine if the plastic material is recyclable:
- Its shape. Any jug-style plastics that have a handle or neck (water bottles, milk jugs, laundry detergent jugs, ketchup bottles, peanut butter jars, etc.) are generally recyclable.
- Its flexibility. Flexible plastics should never be recycled curbside, as they tend to get tangled in the machinery. A handy trick you can use if you’re unsure about plastic being too flimsy to be recycled is the “Poke Test.” If you can push your finger through the plastic (sandwich bags, grocery bags, bubble wrap, film, etc.), it’s too flimsy! Often, you can return these flexible plastics to the grocery store for commercial recycling.
- Its texture. It’s important to be aware of items that look recyclable but should be thrown in the trash. Polystyrene, which can come in the form of foam cups, take-out containers, and egg cartons, should always be thrown away.
- Commingled paper fiber - if you can tear the paper, it can go in. Examples: Newspapers, magazines, catalogs, telephone books, office, computer, and notebook paper, school papers, drawings, pictures, books, mail, junk mail, envelopes, wrapping paper, and paper bags. Cardboard may be flattened and bundled outside the container for collection (residential).
- Cardboard and chipboard - examples: cereal, cake, food mix, gift boxes, soda, and beer can carrying cases
- Glass, jars, and bottle
Unacceptable items:
- Plastic bags, film plastics, and wrappers are not accepted in our blue bin/cart recycling program. Examples are grocery bags, bread, chips, newspaper, sandwich, and produce bags. Look for local outlets that will take back these items for free.
- Styrofoam®/Polystyrene is not accepted.
Place loose recyclables directly into your cart - do not bag recycling. Shredded paper is only accepted if placed in a paper bag. Recycling should be Empty. Clean. Dry.™
For more information on recycling check out our recycling basics.
Please do NOT place these items in your recycling cart:
- Appliances and electronics - please consider donating
- Bubble wrap
- Batteries or electronics
- Clothing & Shoes - please consider donating
- Construction waste
- Diapers
- Drinking glasses, other glassware
- Flower pots
- Foil
- Food-contaminated paper & napkins (NO greasy pizza boxes)
- Food & wet waste, food-contaminated paper plates and napkins
- Frozen food bags and chip bags
- Garden hoses
- Hardback books - please consider donating
- Hazardous or Toxic product containers
- Kitchen waste
- Light bulbs
- Medical waste - see the medical waste FAQ for more resources.
- Pet waste
- Pill bottles
- Plastic bags
- Plastic or metal clothes hangers
- Plastic wrap
- Polystyrene (i.e. - Styrofoam™ food containers, cups, packing peanuts)
- Propane Tanks
- Rubber balls & sports equipment
- Scrap metal
- Tires
- Tools - please consider donating
- Toys (plastic toys) - please consider donating
- Trash bags
- Wood
- Yard Waste
Please consider donating these items if in good condition:
- Ceramics (dishes, etc.)
- Clothing
- Furniture
- Pots or pans
- Shoes or clothing
- Toys
Non-recyclables contaminate recycling loads and need to be removed during the sorting process. Some items may also contaminate clean recyclable items (ex. pasta sauce jar with sauce still in it, can soak into clean office paper which is then no longer recyclable either).
If our drivers notice a lot of contamination in your recycling cart or bin, we may not be able to service it as recycling and may tag it (Oops Tag) to have it serviced as trash (in which case there may be a charge).
- Empty means making sure there is no food or product residue. Make sure all of that goes into the trash or down the drain as part of the EMPTY process.
- Clean means that empty recyclable containers should be rinsed. So, no mustard in the mustard containers or leftover ketchup in the ketchup bottles. If you cannot get a container completely clean, it is best to put it into the trash so as not to contaminate the rest of your recycling material and the overall process.
- Dry means letting containers dry before placing them in your green container so that the paper and cardboard doesn't get wet. Wet or soiled paper and cardboard cannot be recycled.
- Set your bulk cardboard at the curb by 7 a.m. on your appointment day but no earlier than 6 p.m. the evening before.
- Please flatten cardboard boxes. This is not required, but highly recommended.
- Bulk cardboard should be placed no farther than four feet from the curb and at least three feet from other objects.
Trash Guidelines
Reducing waste is not just a philosophy it's a daily commitment to our customers and community. It's still important to find ways to reduce the amount of waste that is generated. The less we generate, the more sustainable we become. These tips will help you reduce your environmental impact:
Reduce
• Order items with minimal packaging.
• Print, copy and write on both sides of a sheet of paper when possible.
• Use dry-erase boards and overhead projectors for presentations instead of handing out copies.
• Make training manuals and company information available electronically, instead of in printed books and binders.
• Encourage your staff to use reusable coffee mugs, dishes, and utensils.
• Adopt an environmentally preferable purchasing policy.
Reuse
• Use refillable toner cartridges for printers. Non-refillable cartridges contain between two and three pounds of plastic and metal.
• Send documents between offices and departments in reusable envelopes.
• Reuse corrugated boxes for shipping supplies between offices.
• Buy refillable pens and mechanical pencils. Pencils and the outer casings of pens can come in various reclaimed materials, such as recycled newspaper, plastic, rubber, and even recycled dollar bills.
• Use the blank side of printouts as scratch paper or to take notes.
• Use a refillable water bottle instead of single-use plastics.
• Reduce food waste by
o Consume food prior to the expiration date
o Prepare what you plan to eat
o Save leftovers
Donate
• Donate unwanted office supplies to nonprofit organizations, charities, schools, or used materials exchanges.
• Give excess building materials and supplies from renovations to low-income housing developers or non-profits such as Habitat for Humanity.
• Donate cafeteria leftovers.
- Place Christmas trees at the curb on the bulk waste collection week. Remember to remove all tinsel, lights and ornaments.
- Break down gift boxes and cardboard boxes, and put them in the recycle cart. If they are too big to fit in your cart once broken down.
- Donate first and recycle second. Donate unwanted clothing and other textile items to local charities.
Bulk & Large Item Collection
Clear or translucent bags are preferred.
Brush and bulk waste is provided weekly on your service day of solid waste and recyle. You are allowed up to 2 cubic yards (6 feet long x 3 feet high x 3 feet wide). For example:
- 1 stove is 1 cubic yard
- 13 30-gallon lawn/leaf bags is approximately 2 cubic yards
- 9 45-gallon trash bags is 2 cubic yards
All items must be out front unblocked no items will be collected in alleys.
Brush includes:
- Grass clippings
- Leaves
- Brush (4 to 6 feet in length)
- Tree limbs
- Christmas trees (ornaments and lights removed)
- Organic material produced in your yard or garden
- Does not include food waste or treated wood.
Program Guidelines
- Items must be out front by 7 a.m. on your scheduled solid waste day. (You can find your scheduled service day in the Republic Services app.)
- No more than 2 cubic yards will be collected.
- Loose materials such as grass clippings and leaves should be placed in bags and tied. Compostable bags are recommended.
- Brush and tree limbs must be less than 4 inches in diameter and less than 4 feet in length.
- Green waste should be set out at the curb at least four feet from other objects.
- Check to see if your bulk brush waste week. Your schedule and map can be viewed on the city's web page.
Guidelines for Landscapers
Landscapers are required to take all work with them and are not part of the brush program. If a landscaper mows and or trims your yard they are required to haul off the materials.
Need a special pickup? Here's how:
1. You may call 972.422.2341 to request a supervisor to do a site survey and get you your price for the extra pick up. This is priced at $12.00 per cubic yard.
2. You may email to our team at rowlettbulkquotes@republicservices.com please include the following in your email:
- Name
- Address
- Phone number
- If possible, 4 pictures – from the front, left side, back and right side.
Change is coming: Effective October 1, bulk service will become once per month on your scheduled week. You are allowed 8 cubic yards once per month. 8 cubic yards is 12 feet long x 3 feet high x 6 feet in depth. This is to be placed out by 7 am on the Monday of your scheduled week. Please refer to the
Need an off-schedule bulk or brush pick up?
Simply call our customer service center to have a supervisor get you a quote for an off-schedule pick up. Just call 972.422.2341 to schedule a site survey.
