Customer Service
972.422.2341
Customer Service Hours:
Monday - Friday: 7:00 a.m. - 6:00 p.m.
Office Address:
4200 E.14TH Street
Plano, TX. 75074
Office Hours:
Monday - Friday: 8:00 a.m. - 5:00 p.m.
Start/Stop Service
Billing or mailing address changes:
Phone:
972.412.6105
Email:
utilities@rowlett.com
Mailing address for payments:
PO Box 660054
Dallas, TX 75266-0054
Holiday Schedule
We observe the following holidays. If your service day falls on or after one of these holidays, it will be delayed by one day. For all other holidays, your service day will remain the same:
- New Year's Day
- Martin Luther King, Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Bulk and Yard Waste
Effective June 30th 2025, brush and bulk services will change to the following:
- Brush and bulk will allow up to 2 cubic yards per week (for reference, a washer and dryer is approximately 2 cubic yards).
- There is a per-yard charge for the additional services of $12.60 per cubic yard.
- Services will be on your solid waste and recycling collection day.
- All brush and bulk must be neatly stacked and set out front — no alley pickups.
- Brush must be out by 7 a.m. on your regular scheduled solid waste pickup day.
- Special brush and bulk pick up can be arranged by calling customer support at 972.422.2341.
- You may also request pickup via email: If requesting a pickup via email: rolwettbulkquotes@republicservices.com. We will need your name, address and phone number. You may also attach a photo of all four sides of your brush pile.
Republic Services Transition
The City of Rowlett has transitioned to Republic Services as of October 1, 2024. Click the link below to be transferred to the City of Rowlett's transition page.
Recycle as a Family
Involve your whole family in recycling with a variety of fun and educational activities created just for the kids. You can even take them on the go — all our activities are available for download!