Resource Center
Around-The-Clock Support from the Global Response Operations Center
When every moment counts, you can rely on our 24/7 call center and Emergency Response Specialists to rapidly deploy the right resources, whenever and wherever you need it.Byline: BTB Editor
March 17, 2021 / Time to read: 5 minUnmatched capabilities. As one of the world’s most experienced global response organizations, we provide rapid, well-managed and well-equipped response efforts to any type or scale of emergency, effectively managing multiple responses simultaneously and performing over 10,000 responses a year ranging in size and complexity. With strategically located service centers, our specialized Emergency Management Teams and the support of our nationwide network of fully vetted, specialized subcontractors, US Ecology maintains unmatched resources and capabilities across the country.
We pride ourselves on providing industry-best service excellence, starting at our state-of-the-art Global Response Operations Center in Grand Prairie, Texas. The 24/7/365 emergency response hotline is answered by a team of full time US Ecology Emergency Response Specialists located on-site, who are experienced professionals with over 100 years of combined experience in the environmental industry.
Handling large call volumes with ease. Last year, we experienced a substantial increase in call volumes due the COVID-19 pandemic and the heightened need for emergency decontamination services. Our team fielded up to 1,700 calls per month and despite the increased workload continued to provide our customers with consistent, high quality and timely responses. We use a standardized process from receipt of the initial call and dispatch of response personnel to documentation and final invoicing.
State-of-the-art tracking system. Each call received is entered into our in-house ticketing system which enables the Emergency Response Specialist to capture critical data, provide real time updates, consolidate response documentation and create reports. This interactive ticketing system is connected to our customer facing Emergency Response Portal, allowing customers to see live updates, documentation, various dashboards and input live notes. The Emergency Response Specialist is the liaison between the field and the customer and serves as the quality assurance/quality control point for the response. We provide consistency, not only in our field operations but also from a financial perspective. Controls are in place to ensure that dispatched resources and time on-site are consistent with the response requirements.
One call approach. Our processes are customer centric and driven by our goal to provide peace of mind in adverse situations. We are proud to provide best-in-class customer service with one phone call, along with expert response teams all accessible to our customers, no matter where the incident occurs.
Whatever your response needs are, our team of knowledgeable Emergency Response Specialists are available 24/7/365.
